Use cases for digital after-sales in machinery and plant engineering
Machine builders and plant manufacturers rarely digitize after-sales because of an abstract platform idea. The trigger is almost always a concrete bottleneck: too much travel, slow spare parts requests, unclear service cases, manual reports or digital service offerings that are hard to sell.
ADTANCE connects these use cases in one modular service platform. You can start with the most urgent process and grow into a customer portal for support, workflows, PVM monitoring, spare parts, documents and tickets.
Problem first
The pages start with typical bottlenecks in the after-sales business of machine builders, plant manufacturers and industrial service organizations, not with feature lists.
Business case visible
Each use case shows how ADTANCE reduces travel effort, follow-up questions, media breaks and manual coordination.
Connect modules deliberately
The relevant ADTANCE modules are explained where they matter for the specific process.
Choose your strongest entry point
Customer portal for machine builders and plant manufacturers
One digital portal for service requests, machine information, documents, spare parts, remote support and monitoring.
View customer portalRemote acceptance / Remote FAT
Support acceptance tests, commissioning and service approvals digitally without sending every expert on site.
View remote FATReduce service costs
Reduce travel effort, repeat questions, escalations and manual coordination while keeping service quality high.
Reduce service costsDigital service reports
Capture maintenance reports, checklists, protocols and proof of work on mobile devices and make them available in the portal.
View service reportsSpare parts portal
Digitize spare parts requests, catalogs, documents and shop processes so customers find the right part faster.
View spare parts portalCondition monitoring as a service
Use machine data, thresholds and alerts for digital service packages, proactive support and recurring revenue.
View monitoring use caseFrom use case to scalable service platform
We prioritize the use case with the biggest impact on cost, speed, customer satisfaction or digital revenue.
Roles, customers, machines, documents, tickets, workflows and relevant data are structured in ADTANCE.
Customers, partners and service teams receive access to exactly the functions that improve the relevant process.
Further modules, integrations and digital service packages are added once the first use case shows impact.
Additional decision pages
Not every visitor starts with a concrete service problem. Some need an audience-specific view or an internal argument for why digital service should complement classic on-site service.
Digital after-sales for OEMs
For machine builders, plant manufacturers and OEMs that want to connect customer portal, service processes, spare parts and digital service packages strategically.
View OEM pageADTANCE vs. classic on-site service
For decision makers comparing travel effort, response time, documentation and digital service models.
View comparisonWhich use case creates the fastest value for your service team?
We will show you whether customer portal, remote support, spare parts, workflow, PVM monitoring or ticketing is the best starting point.
Book a demo View platform