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Save costs and time in industrial customer service

Provide customers with immediate expert assistance without having to be on site

What we do who relies on us

Efficient customer service with ADTANCE Smart Service

Your customer expects a quick answer from a trained employee to the problem he reported? Your customer has a simple question about the machine or plant? With our solutions ADTANCE Support, ADTANCE Workflow or ADTANCE DMS you can provide your customer with quick and easy assistance or provide all the required information in a self-service portal. Furthermore, every customer contact is automatically documented.

Simple implementation
Reduced downtime and travel costs
Increased productivity & process quality
High time saving
Satisfied customers and employees

This is how the optimization of your customer service works

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Your individualized customer service portal.
Select your desired Software modules and we will put together your individualized customer service portal on our Smart Service platform. You will receive your login data from us on the next working day with your desired connections to existing solutions such as ERP, CRM or other systems. Finally, the service portal including the associated app can be provided in your corporate design if desired.

The benefits of a digital customer service portal?
Your service team can work from anywhere on a stationary computer or mobile with smartphone, tablet or data glasses - The ADTANCE Smart Service Platform is available on all devices.

Our Smart Service Modules

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Whether you need to perform a service call at the customer's site, technical acceptance of a plant or machine, training for users, outdoor or indoor installation. With ADTANCE Support you get a fully comprehensive solution and can do all this work remotely.

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ADTANCE Workflow allows you to digitize, analyze and optimize all work processes. The process data are made available to your employees via mobile devices - the workflow is improved decisively.

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Benefit from smart, efficient spare parts management for your service work. The module offers a central catalogue system that enables quick access to all spare parts data without spending time searching.

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Bundle customer service channels into one system - email, phone, SMS or social media. This will improve your service management, you will have an overview of the entire customer communication and you will be able to react faster.

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Asset Management

With ADTANCE Asset Management, you and your customers manage the plants, machines and components centrally in one place. The platform offers comprehensive asset tracking, encompassing everything from plants and machinery to parts and other vital components.

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Visualisation & Monitoring

Process Visualisation & Monitoring offers you the possibility of constantly monitoring machines and plants via sensors. You have control over your processes as well as limit and measured values.

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Document Management

Store documents centrally in one place and control access rights - so your colleagues, partners and customers have access to the latest version of all relevant information at all times.

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Predictive Maintenance

Individual machines or systems are constantly monitored with the aid of sensors. This allows you to detect potential problems in good time and avoid production downtimes.


Years service digitization


Locations worldwide
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System users

The use of highly specialized software modules for after sales services represents a real quantum leap for many of our customers - since digitalization is the key to greater efficiency.

Nils Arnold
CEO & Co-Founder of ADTANCE GmbH & Co. KG

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The Company

ADTANCE is a global software company specialising in the digitalisation of after sales services. Our software increases efficiency and customer satisfaction. We support customers from a wide range of industries - from local special purpose machine manufacturers to international car manufacturers. ADTANCE has three locations: the headquarters in Wald-Michelbach in southern Germany, Stade in northern Germany and in the Detroit area for the North American market.

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The Founders

ADTANCE was founded in 2015 by the two brothers Sven and Nils Arnold.
As CTO, Sven Arnold is responsible for the technical implementation. His computer science studies with a focus on real-time systems and robotics enables ADTANCE to offer solutions even in production-critical areas. Nils Arnold studied with a focus on business administration and marketing and, as CEO, develops new business models and optimisation possibilities together with clients.

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The service spectrum

We offer our customers different modules for service processes and maintenance - integrated in one platform. The Smart Service Platform covers the entire value-added process - from the Workflow solution to the remote maintenance solution ADTANCE Support. The innovative software creates the greatest possible added value for our customers. All ADTANCE solutions are individually tailored to the respective company.


Reliable remote maintenance

Our most frequently used software module enables fast and reliable customer service from a distance. ADTANCE Support is video-based and guarantees seamless communication between experts and customers by means of real-time transmission via data glasses or other end devices.

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Beside faster problem solving, the Smart Service Technology from our partner ADTANCE increases the innovative power as well, as it provides the entry technology for further innovations such as Augmented Reality.

Berit Wangard, Customer Interface & Development, Technical Service

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With the ADTANCE Support solution, we were able to create a user-friendly and customer-friendly service solution that reduces error analysis times to a minimum and increases customer satisfaction.

Lars Albermann Service Manager FRIMO Group

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With the Smart Service solutions from our partner ADTANCE, we can support our customers faster and significantly reduce downtimes.

Thorsten Leidreiter, Service Manager Messer Cutting Systems Europe

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With ADTANCE Support as a video-based, audio-visual solution, even in this crisis we were able to carry out approval processes together with our customers, but we also see great advantages for the future which we can provide our customers with this tool.

Felix Hopfer, ICT

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ADTANCE is the right partner for us to improve global cooperation and communication at Schuler. In particular, ADTANCE is characterized by its great reliability and flexibility.

Stephan Czwick, Product Manager

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