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Learn more about Service and Industry 4.0

5 Crucial Steps for Implementing a Customer Portal in the Manufacturing Industry

The introduction of a customer portal in the manufacturing industry can significantly improve the development of closer relationships with customers and the efficiency of the company.

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AI-supported creation of checklists and guidance

The completely revised version of ADTANCE Workflow represents a milestone in the creation of step-by-step instructions and digital checklists for the manufacturing industry.

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5 Steps to Improve Customer Satisfaction in the Manufacturing Industry

As the manufacturing industry becomes increasingly competitive, customer satisfaction has become a critical factor in retaining and attracting customers.

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Industry 4.0: What It Means for Customer Service and After-Sales Support

Industry 4.0 refers to the fourth industrial revolution, characterized by the integration of smart technology, automation and data exchange.

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The Necessity of Ticketing Systems in Manufacturing

With the advancement of technology and the expansion of industrial operations, effective management of customer service has become a critical aspect of success in the manufacturing sector.

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Understanding Machine Downtime: A Key Factor in Manufacturing Efficiency

In the manufacturing industry, efficiency and productivity are paramount. One of the key factors that can significantly impact these elements is machine downtime. But what exactly is machine downtime, and why is it so important?

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