Reduce travel costs
Your best starting point:
ADTANCE Remote SupportRelevant content:
Which service problem do you want to solve first?
ADTANCE Smart Services are modular digital solutions for technical after-sales service in machinery, plant engineering and industrial equipment: from remote support and digital service processes to spare parts portals, ticketing, machine monitoring and predictive maintenance. You do not have to digitize everything at once. Start with the process that creates the highest effort today and expand step by step into a service platform.
Too many on-site visits
When experts have to travel for diagnosis, acceptance tests or customer questions, start with Remote Support.
Paper, spreadsheets and manual documentation
When maintenance, audits and service reports are documented inconsistently, start with Workflow.
No transparency about machine conditions
When machine data does not reach the service process, start with PVM / Condition Monitoring.
Service requests via email and phone
When requests, escalations and histories are scattered, start with Ticketing.
Too many manual spare parts requests
When customers still need phone calls or emails to clarify spare parts, start with Parts.
Documents are hard to find
When manuals, certificates and technical documents are missing in service cases, start with Document Management.
Machine and customer data is scattered
When service context is distributed across different systems, start with Asset Management.
Maintenance happens too late or too early
When maintenance remains reactive, evaluate Predictive Maintenance.
Modular Smart Services at a glance
Each module solves a concrete service problem. The important question is not the module name, but the commercial effect: less travel, better documentation, faster response, more self-service and new digital revenue models.
Remote Support
Problem: Experts have to travel for many cases.
Solution: Support issues, maintenance and acceptances with live video.
Benefit: Faster response and lower travel cost.
Workflow
Problem: Service reports and checklists are inconsistent.
Solution: Mobile workflows for maintenance, audits and service visits.
Benefit: Standardized documentation without media breaks.
PVM / Condition Monitoring
Problem: Machine data is not used commercially.
Solution: Make conditions, thresholds and alerts visible.
Benefit: Basis for data-driven service offerings.
Ticketing
Problem: Service requests get lost across email, phone and chat.
Solution: Manage tickets, escalations and history centrally.
Benefit: More transparency and faster processing.
Parts
Problem: Spare parts requests are incomplete and manual.
Solution: Let customers find, request or order spare parts in the portal.
Benefit: Fewer follow-up questions and more digital parts revenue.
Asset Management
Problem: Machine, customer and site data is scattered.
Solution: Keep assets, serial numbers and history centrally available.
Benefit: Better context for every service case.
Document Management
Problem: Documents are missing exactly when they are needed.
Solution: Provide manuals, reports and certificates based on roles.
Benefit: Less searching and better self-service.
Predictive Maintenance
Problem: Maintenance remains reactive or calendar-based.
Solution: Use data for predictive maintenance and service planning.
Benefit: Avoid failures earlier and plan service more precisely.
Which module fits which problem?
| Module | Main problem | Typical user | Fastest benefit |
|---|---|---|---|
| Support | Too many on-site visits | Service management, hotline | Reduce travel effort |
| Workflow | Inconsistent processes | Technicians, quality | Standardize documentation |
| PVM | No machine transparency | Service, operators | Detect conditions earlier |
| Ticketing | Unstructured requests | Hotline, service | Centralize requests |
| Parts | Manual spare parts processes | After-sales, customers | Digitize spare parts revenue |
| Asset Management | Scattered machine data | Service, customers | Provide central context |
| DMS | Documents are hard to find | Service, operators | Find documents faster |
| Predictive Maintenance | Reactive maintenance | Maintenance teams | Prevent failures proactively |
The right starting point depends on maturity
1. Entry
Digitize one clear process.
Suitable modules: Support, Workflow and Ticketing. Ideal when visible impact should happen quickly.
2. Expansion
Connect customers and machines in one portal.
Suitable modules: Asset Management, DMS and Parts. Ideal for self-service and better service quality.
3. Scaling
Create data-driven service offerings.
Suitable modules: PVM, Predictive Maintenance and combinations of several modules.
From individual modules to a complete service platform
Smart Services are not isolated tools. The strongest effect is created when they work together in one service process.
PVM detects deviation
Machine data, thresholds or alerts indicate a possible issue.
Ticket is created
The case is structured with customer, machine, priority and history.
Workflow guides technician
Checklist, inspection steps and report are created during execution.
Remote Support helps
An expert joins live when on-site support is required.
Parts and DMS complete it
Documents, certificates and spare parts are available in machine context.
How companies use ADTANCE Smart Services
Remote service entry
Support + Ticketing
Service cases are captured centrally and experts can support remotely when needed.
Digital service technician
Workflow + DMS + Asset Management
Technicians work with guidance, find documents faster and document directly at the machine.
Digital service business
PVM + Parts + Customer Portal
Machine data, spare parts and customer views become recurring digital service offerings.
Modular platform expansion
Start small, expand deliberately
One use case creates impact, then further processes, customers and systems are connected.
30,000+
users on the platform
8+
years of digital service experience
3
locations worldwide
Trusted by industrial companies such as Evonik, Messer Cutting Systems, LESER, Schuler and FRIMO.
From module to matching use case
If the right starting module is not clear internally yet, start with the business problem. The use-case pages show how the modules work together.
Customer portal for machine builders and plant manufacturers
For teams that want to bundle support, tickets, documents, spare parts, workflows and monitoring in one interface.
View customer portalRemote acceptance / Remote FAT
For acceptance tests, commissioning and technical approvals with less travel effort.
View remote FATReduce service costs
For service organizations that want to reduce travel, follow-up questions and manual coordination.
Reduce service costsDigital service reports
For teams that want to capture maintenance, checklists, protocols and evidence on mobile devices.
View service reportsSpare parts portal
For spare parts processes that should reduce repeat questions, wrong orders and manual effort.
View spare parts portalCondition monitoring as a service
For machine builders and plant manufacturers that want to sell machine data as a digital service offering.
View monitoring offeringFrequently asked questions about Smart Services
What are Smart Services in machinery and plant engineering?
Smart Services are digital services that connect machines, data, service processes and customers. Examples include remote support, condition monitoring, digital maintenance workflows, spare parts portals and predictive maintenance.
Which Smart Services does ADTANCE offer?
ADTANCE offers Remote Support, digital Workflows, PVM or Condition Monitoring, Ticketing, Parts, Asset Management, Document Management and Predictive Maintenance.
Does a company have to introduce all modules at once?
No. Companies can start with one use case and later expand modularly into a comprehensive service platform.
Which Smart Service is suitable as a starting point?
Remote Support, digital Workflows and Ticketing are often suitable starting points because they improve clearly defined processes and create visible value quickly.
Can the modules be connected?
Yes. For example, a monitoring event can trigger a ticket that is then connected with a digital workflow, remote support and spare parts processes.
Which companies benefit from Smart Services?
They are especially relevant for machine builders, plant manufacturers, OEMs and industrial service organizations with complex products, distributed customers or high technical service effort.
Which Smart Service creates the fastest value for you?
Together we identify the service process with the strongest leverage and show how you can start modularly and expand later.
