A customer portal that speeds up service and creates new revenue
Many after-sales processes still run through email, phone calls, spreadsheets and disconnected systems. That creates delays, repeat questions and makes digital service offerings hard to scale. The ADTANCE service platform brings customers, machines, tickets, spare parts, documents, workflows, remote support and monitoring into one portal.
For customers
Customers access requests, machines, documents, spare parts and support channels in one central place.
For service teams
Technicians and support teams see context, machine status and service history faster, so they can solve cases more precisely.
For after-sales
Digital services such as remote support, monitoring packages and maintenance workflows become visible and sellable.
How the ADTANCE platform is structured
Customer portal
Customers, partners and technicians access requests, machines, documents, spare parts and digital services through your portal.
ADTANCE platform
Roles, permissions, customer structures, machines, processes and data flows are managed centrally.
Modules and integrations
Support, Workflow, PVM, Ticketing, Parts, DMS, Asset Management as well as ERP, CRM, PDM, IoT and shop systems are connected.
Who the platform is built for
Machine builders and OEMs
Create digital service offerings that strengthen customer retention, spare parts revenue and recurring revenue.
Service leaders
Reduce travel effort, improve response times and create transparency across service cases.
Plant manufacturers
Bundle acceptance tests, documents, maintenance processes, support and spare parts in one customer portal.
Operators and maintenance teams
Use monitoring, digital checklists and remote support to identify and solve issues faster.
For audience-specific and decision-stage research, these pages extend the platform story: Digital after-sales for OEMs and ADTANCE vs. classic on-site service.
Typical use cases for the ADTANCE service platform
Many buyers do not start with a module name. They start with a concrete service problem. These use cases show where ADTANCE creates measurable value in after-sales service.
Customer portal for machine builders and plant manufacturers
Give customers one portal for service requests, machine information, documents, spare parts, remote support and monitoring.
View customer portal use caseRemote acceptance / Remote FAT
Support acceptance tests, commissioning and service approvals digitally, without sending every expert on site.
View remote FAT use caseSpare parts portal
Connect spare parts requests, catalogs, documents and shop processes so customers find the right part faster.
View spare parts portalReduce service costs
Reduce travel effort, repeat questions and manual coordination while keeping service quality high.
View cost reduction use caseDigital service reports
Capture maintenance reports, checklists, protocols and proof of work on mobile devices and make them available in the service process.
View service reportsCondition monitoring as a service
Use machine data, thresholds and alerts as the basis for digital service packages, proactive support and recurring revenue.
View monitoring use caseThe strongest starting point: Support, Workflow and PVM
ADTANCE does not have to start as a large transformation project. Many service organizations see the fastest value from three modules:
Remote Support
Experts see live what technicians or customers see on site. Troubleshooting, acceptance tests and training become faster.
View SupportWorkflow
Maintenance, checklists, audits and service reports are guided on mobile devices, documented completely and reusable.
View WorkflowPVM Monitoring
Machine data, thresholds and alerts are visualized and become the basis for new digital service packages.
View PVMCustomer portal
All modules appear for customers, technicians and partners in one portal with your design and clear roles.
Discuss portalFrom first use case to service platform
1. Choose the use case
We prioritize the process with the highest impact: support, workflow, PVM, ticketing, spare parts or documents.
2. Set up the portal
Design, roles, customer structure, machines and first content are configured in the platform.
3. Connect systems
ERP, CRM, PDM, shop, IoT sources or existing data repositories can be integrated.
4. Activate customers
Customers and partners get access to exactly the information and services relevant to them.
5. Extend
Additional modules, automations, reports and digital service packages are added step by step.
What the platform connects
- Customer portal with roles, permissions and your design
- Remote support for live video, data glasses, smartphone and tablet
- Digital workflows for maintenance, service reports, audits and checklists
- PVM monitoring for machine status, thresholds and customer dashboards
- Ticketing, spare parts shop, asset management and document management
- Integrations with existing ERP, CRM, PDM and IoT systems
Measurable value in after-sales
The ADTANCE service platform is built to reduce manual coordination, speed up troubleshooting and create new digital services. Customer projects show higher after-sales revenue, improved customer satisfaction and significantly shorter service times.
Planning a customer portal or starting with one module?
We will show you which starting point creates the fastest value for your service process.
Book platform demo