Without machine context, digital service stays fragmented
When machines, serial numbers, sites, components, documents, contracts and histories are spread across several systems, every service case starts with search and follow-up questions. ADTANCE Asset Management brings this information into a digital machine record and makes it usable in the customer portal.
Machine record instead of data silos
Assets, components, serial numbers, sites, documents and history are structured in one place.
More context for service cases
Tickets, remote support, spare parts requests and workflows start with the right machine and fewer follow-up questions.
Customer portal with substance
Customers see approved machines, documents, maintenance, conditions and service information in one place.
What ADTANCE Asset Management manages
Machines and plants
Structure machines, lines, plants, sites, customers and serial numbers.
Components and assemblies
Maintain relevant parts, assemblies, modules and spare parts references in machine context.
Documents and contracts
Provide manuals, test reports, certificates, maintenance contracts and technical documents based on roles.
Service history
Bundle tickets, reports, maintenance, support cases and changes at the machine.
QR code access
Technicians, customers or partners can access the right digital machine record directly via QR code.
Monitoring and workflows
Machine record, PVM monitoring and digital maintenance plans can be combined into one service process.
Easy access via QR code
Connect machines and plants with QR codes. After login, employees, customers or service partners see exactly the information approved for this machine: operating instructions, documents, open cases, maintenance, spare parts or the digital machine record.
Asset Management as the basis for the customer portal
Asset Management is more than administration. It is the basis for many revenue-oriented service processes: Parts uses machine context for spare parts requests, DMS provides documents, Workflow documents maintenance, PVM Monitoring shows conditions and Ticketing connects service cases with the right asset.
Is your machine base ready for digital services?
In the demo, we check how machine records, documents, spare parts, tickets and monitoring can be connected in your organization.
Book an Asset Management demo
Overview of all Smart Services