Service slows down when documents cannot be found
Technical documents often live in file shares, emails, old portals or local folders. Customers and service teams search for the right version while the service case is already running. ADTANCE DMS centralizes documents and controls access based on roles in the customer portal.
One source for documents
Manuals, drawings, certificates, test reports and service documents are centralized and versioned.
Role-based access
Customers, partners, technicians and internal teams only see the documents approved for them.
Documents in service context
Documents are connected with customer, machine, ticket, spare part, workflow or service history.
What ADTANCE DMS improves in after-sales
Central repository
Manage documents, data sheets, test reports, service documents and contracts in one platform.
Versioning
Changes remain traceable, and older versions can be restored if needed.
Customer portal
Customers receive access to approved documents for the right machine or plant.
Mobile access
Technicians access relevant documents by smartphone, tablet, smart glasses or desktop.
Automatic synchronization
Existing file shares, servers or systems can be connected where useful.
Service processes
Documents can be used directly in tickets, workflows, spare parts requests and support cases.
Secure operation, flexible deployment
ADTANCE DMS is operated in ADTANCE data centers in Germany and can also be deployed on premise on company-owned servers if required. Data is transmitted and protected with encryption.
Do your customers and service teams always find the right document?
We show how DMS, customer portal, machine record, tickets and workflows make documents available where they are needed in service.
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