With Visual Service, downtime and service times for the customer are reduced to a minimum with the help of state-of-the-art technology such as augmented reality and data glasses, and this without generating travel costs.
“With the Smart Service solutions from our partner ADTANCE, we can support our customers faster and significantly reduce downtimes”, explains Thorsten Leidreiter, Service Manager Europe.
“The introduction of Messer Visual Service enables us to open up new business areas. Together with ADTANCE, we are ideally equipped to deal with our customers’ enquiries”, continues Jeffrey Bennett, Global Product Manager After Sales Service.
About the company
Messer Cutting Systems is a global supplier of cutting-edge technology for the metalworking industry. As market leader in this branch, Messer Cutting Systems supply complete solutions and concentrate strategically on advising customers and customer-oriented innovations. The focus is on the digitalization of processes and products.
Messer Cutting Systems is represented with more than 900 employees in 5 main locations with production facilities and in more than 50 countries.
The product range includes oxyfuel, plasma and laser cutting systems, from hand guided machines to special machines for shipbuilding as well as machines and systems for oxyfuel welding, cutting, brazing, soldering and heating. Spare parts, repairs, modernisation, maintenance and service as well as environmental technology round out the product portfolio. In-house software solutions optimize production and business processes. The product range is extended by solutions from technology partners, for example in the field of automation.
Messer Cutting Systems is a competent partner for customers with its worldwide know-how. For over 100 years.