ADTANCE vs. classic on-site service
Classic on-site service remains important. But not every service case should start with travel, waiting time and scarce expert availability. Many diagnostics, acceptance tests, questions and reports can be prepared, supported or solved digitally.
ADTANCE does not replace on-site service in every case. The platform helps choose the right path: solve remotely, prepare better, document digitally or send the right technician on site.
Classic on-site service
- Response depends on travel planning and expert availability.
- High costs for international customers and urgent cases.
- Expert knowledge is physically tied to one location.
- Documentation is often created after the visit.
- Customers wait for scheduling, travel and feedback.
Digital service with ADTANCE
- Remote diagnosis and expert support can start quickly.
- Many cases can be solved remotely or prepared better.
- Expert knowledge becomes scalable through video, smart glasses and portal.
- Workflows, reports and tickets document the process directly.
- Digital services become visible and sellable.
Where ADTANCE creates the highest value
First diagnosis and escalation
Experts see live what customers or technicians see and decide faster on the next step.
Remote acceptance
Customers, project leaders and experts can join FAT, checks or approvals digitally.
View remote FATDigital service reports
Checklists, maintenance reports and proof of work are created during the process.
View reportsMonitoring and proactive service
Machine data helps detect issues earlier and plan service more precisely.
View monitoringWhich service cases should you solve remotely?
We will show where ADTANCE complements classic on-site service, reduces travel and enables digital service offerings.
Book a demo Reduce service costs