Customer portal for machinery, plant engineering and after-sales service
A customer portal for machine builders and plant manufacturers has to be more than a login area and a document download page. Customers expect fast support, relevant documents, spare parts information, transparent service cases and digital help directly at the machine. Service teams need context, clear responsibilities and less manual coordination at the same time.
ADTANCE combines customers, machines, tickets, documents, spare parts, remote support, workflows and PVM monitoring in one after-sales service platform.
Why classic service communication is no longer enough
Information is scattered
Machine data, documents, emails, spare parts requests, service reports and support sessions often live in different systems.
Customers wait for answers
When service teams lack machine context, every case starts with repeat questions and manual search.
Digital services stay invisible
Remote support, monitoring, digital maintenance and service packages are harder to sell without a clear customer-facing portal.
What an ADTANCE customer portal brings together
Customers and roles
Structure customers, sites, users, partners and permissions.
Machines and assets
Make serial numbers, history, documents and service context available.
Tickets and service cases
Capture, prioritize and document requests in one process.
Remote support
Bring experts to the machine via smartphone, tablet, PC or smart glasses.
Spare parts
Integrate spare parts requests, catalogs, documents and shop processes.
Workflows and reports
Guide maintenance, checklists, service reports and approvals.
Documents and DMS
Provide manuals, test reports, protocols and technical documents based on roles.
PVM Monitoring
Use machine data, thresholds and alerts as the basis for digital service packages.
Typical goals of a customer portal project
Centralize service requests
Customers create requests in the portal, attach images or documents and select the affected machine.
Help customers faster
Service teams see machine context, documents, history and open cases without long clarification loops.
Enable self-service
Customers find relevant documents, spare parts, service information and status updates independently.
Build digital revenue
Remote support, monitoring packages, maintenance services and digital process offerings become visible in the portal.
Relevant ADTANCE modules for a customer portal
Service Platform
The central basis for your portal, roles, machines, processes and integrations.
View platformPVM Monitoring
Use machine data and alerts for service offerings and customer-facing views.
View PVMFrequently asked questions about customer portals for machinery and plant engineering
What is a customer portal for machinery and plant engineering?
A customer portal brings digital service processes such as service requests, machine information, documents, spare parts, remote support, workflows and monitoring into a protected online access.
Does ADTANCE replace existing systems?
No. ADTANCE can connect existing ERP, CRM, DMS, PDM, shop or IoT systems and make their data usable in the service process.
Can we start small?
Yes. Many companies start with a clear use case such as ticketing, remote support, spare parts or digital service reports and expand the portal step by step.
Planning a customer portal for after-sales?
We will show you which processes should move into the portal first and how to scale from there.
Discuss customer portal concept View platform