Digital after-sales for OEMs, machine builders and plant manufacturers
OEMs, machine builders and plant manufacturers are under pressure in after-sales: customers expect fast support, digital self-service and transparent information. At the same time, service costs need to go down and digital service revenue needs to grow.
ADTANCE supports exactly this intersection of service process, customer portal and digital business model. The platform connects remote support, workflows, PVM monitoring, ticketing, spare parts, documents and machine information in one modular system.
Typical challenges for OEMs
Service does not scale
Expert knowledge depends on individual people, travel is expensive and customers wait for answers.
Customer contact is scattered
Service cases, spare parts, documents, reports and machine information live in different channels.
Digital revenue is hard to sell
Monitoring, remote support and maintenance packages need a clear portal so customers see the value.
What ADTANCE brings together for OEMs
Customer portal under your brand
Customers, partners and service teams access relevant services, machines and information.
Remote support
Experts support machines and plants live without travelling for every case.
Spare parts and documents
Parts, manuals, drawings, test reports and proof become available in machine context.
Workflows and reports
Maintenance, checklists, service reports and acceptance processes are guided and documented digitally.
Condition monitoring
Machine data, thresholds and alerts become the basis for digital service packages.
Integration with existing systems
ERP, CRM, DMS, PDM, shop and IoT systems can be connected where data is needed.
Relevant starting points for OEMs
Customer portal
The strategic entry point when multiple digital service offerings should be bundled.
View customer portalFrequently asked questions about after-sales digitalization for OEMs
Is ADTANCE only suitable for large OEMs?
No. ADTANCE can be introduced modularly. Many companies start with a clear use case such as remote support, spare parts, workflow or monitoring.
Can the customer portal run under our own brand?
Yes. ADTANCE can be used as a customer portal under your brand, including roles, permissions and customer-specific views.
Which systems can be connected?
Typical integrations include ERP, CRM, DMS, PDM, shop systems, IoT platforms and existing data sets.
Spare parts portal
For OEMs that want to structure spare parts requests and digitize parts revenue.
View spare parts portalRemote acceptance / Remote FAT
For manufacturers that want to run acceptance tests and commissioning with less travel.
View remote FATCondition monitoring as a service
For OEMs that want to turn machine data into recurring digital service packages.
View monitoring use caseWant to scale OEM after-sales digitally?
We will show you which starting point creates the strongest effect on service costs, customer retention and digital revenue.
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