Inspect suppliers without travelling for every inspection
Quality inspections at TLT-Turbo need to work worldwide, regardless of the supplier's country or local IT policies. The previously used system reached its limits in locations including China and Turkey and when bandwidth was limited.
With ADTANCE Support, the team invites participants by email or SMS. No additional app is required. Images, recordings and other evidence remain available in the inspection process instead of being spread across several emails and phone calls.
Available worldwide
Suppliers can join an inspection regardless of location and without a separate IT implementation project.
Works with limited bandwidth
Image quality allows quality assurance teams to assess relevant details remotely.
Documented directly
Images, recordings and results are captured in the same process and remain traceable.
Quality assurance across national borders
TLT-Turbo develops fans and system solutions for mining, industrial applications, tunnel ventilation and process industries. To maintain its quality standards, the company regularly inspects suppliers as well as raw materials and components. Evidence must remain complete without creating a separate documentation process for employees.
Before ADTANCE Support, reproducible remote inspections were possible in principle. However, the existing system could not be used reliably in some supplier countries or with limited bandwidth. Invitations also needed to work without extensive coordination with each supplier's IT department.
Why TLT-Turbo chose ADTANCE
"Besides the easy handling of the software for us and our customer, ADTANCE could convince us with the fast support in case of questions and difficulties," says Thomas Kühnhausen, QA TLT-Turbo GmbH, "there are costs associated with the implementation and use of such a comprehensive solution, but nevertheless the benefits are clearly visible for us and only a fraction compared to the travel costs saved."
"In addition, we were convinced by the very good image quality, so that we can see all details well even at low bandwidth," adds Niko Wiens, Quality Assurance Manager, "and since a picture is worth a thousand words or emails, this is essential for the use of such a solution."
From live video to a traceable inspection
TLT-Turbo can invite suppliers at short notice and perform inspections regardless of location. Participants join without an additional app. Images, recordings and results are documented for the subsequent quality process. This reduces not only travel effort but also coordination across multiple emails and phone calls.
Learn more on the current TLT-Turbo media and webinar page.
Result: faster inspections, less coordination and traceable documentation
ADTANCE Support has become an established tool for TLT-Turbo's global supplier inspections. Quality assurance teams can involve participants at short notice, assess details even with limited bandwidth and document the inspection in a traceable way. At the same time, travel effort and coordination by email and phone are reduced.
Would you like to build a similar process for supplier inspections, remote acceptance tests or maintenance? The page Remote support software for industry describes the complete process and supported devices.