Customer Success Story Evonik

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Evonik optimizes its customer support service by using Adtance Video Support

Challenges in the field of technical service at Evonik

Evonik Industries AG is a global leader in speciality chemicals and is represented with production facilities in 26 countries. This makes it a challenge to provide the knowledge of experts at locations worldwide and to guarantee fast service. The experts with the required, specific knowledge are often not located directly at the source of error and have to travel to solve the problem. In the meantime, production facilities break down and work is interrupted until the expert has solved the problem on site. This costs time and money.

Solution through the use of Video Support at Evonik

Video Support based on the innovative Adtance Smart Service platform enables experts to remotely connect in real time. The platform allows simplified communication between an expert in the head office and an employee in the field, so that the expert can participate in the problem solving process by providing assistance. This communication can take place by using data glasses of our partner RealWear as well as tablets, smartphones or other smart devices with access to the Internet.

Advantages for Evonik using the Adtance Smart Service Platform

“Beside faster problem solving, the Smart Service Technology from our partner Adtance increases the innovative power as well, as it provides the entry technology for further innovations such as Augmented Reality.” – Dr. Christian Blaufelder, Customer Interface & Development, Technical Service

Adtance Support advantages

Company profile:

Evonik is one of the world leaders in specialty chemicals. The focus on more specialty businesses, customer-oriented innovative prowess and a trustful and performance-oriented corporate culture form the heart of Evonik’s corporate strategy. They are the lever for profitable growth and a sustained increase in the value of the company. Evonik benefits specifically from its customer proximity and leading market positions. With more than 32,000 employees, Evonik is active in over 100 countries around the world.

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